4 or A. Sky also confirmed it would be hiking prices by an average of £43 a year from April. If you do renew now, your minimum term will overlap with VM's new annual price increase policy from 2024. Sign in . How Do I Log Into My Virgin Media Account. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play. The agent will place an instruction on your mobile account for the plan to change. On current downgrading process u can save by the free tv option. 8% this year. Please let us know how you get on. To downgrade, ring 150 from your Virgin Media phone or mobile. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies,. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Virgin Media. accidentally delete a show and its gone forever. This often takes 4-6 hours- phone calls take priority. Price for Virgin Fibre customers who have (or downgrade at any time to) other packages is an additional £3* a month for the first WiFi Booster, and £2* per. With another provider you will get new customer pricing. 99 a month Your package from 24/02/2023: £123. You can now downgrade broadband speed online. This discussion has been closed. To progress with your broadband switch from BT to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. Feels sluggish, drops connections when everyone's in the house. Now if you'd asked can I upgrde the package then the answer would be yes but removing the TV amounts to cancelling it early so there would be a penalty. Tudor. V6. Please, check the top right-hand side of our page to find a little white envelope. Virgin Media services are only available in eligible Virgin Media network areas. You should have your expectations set that you will not get a new customer price. Consider what youre paying for and what. Having said that, if you're having problems with paused TV & recorded programmes, that suggests a. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Recently moved out of area and. 50 per month. Please read the FAQ's I’m currently on hold for the FOURTH time, been on the phone to virgin media for 1 hour and 45 minutes as I want to downgrade my package to broadband only. We would like to show you a description here but the site won’t allow us. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Email address. Solved: Hi, I'm a pensioner who needs to downgrade, to just Phone and Broadband, how do I do this without waiting on the phone line for - 5270568. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. Exclusive student broadband deals with an '. 25 to £78. My Virgin Media App. I've just got off the phone to Virgin after explaining to them that I need to downgrade my broadband due to financial difficulties. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides . Early Termination Charge. Here you’ll find all the help you need for Virgin Media related problems and issues. Booking an engineer is easy with Virgin Media. QuickStart, set up and connections. Premium channels and upgrades must be kept for at least 30 days. Usually after you downgrade your service the change will come into effect in 30 days. 4 or A. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. If you’re a Virgin Media customer, you can cancel your contract subject to an initial 30-day notice period where you’ll pay full fees, followed by an early disconnection fee to take you to the end of your contract period. There’s a network fault in your area. Hi Ben, To be perfectly honest, t he best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. You can reach them by calling 0344 809 0202 (or 202 from an O2 handset). Please enter your email. Forgot your email address email address? If you’re not using your own device, read our help on private browsing before. Hi VM Community, I find myself having to tighten up on my finances and having to cut costs where I can. QuickStart, set up and connections. - You can manage your Netflix subscription and view your bill via your My Virgin Media account. You need to call in, 150 from your Virgin Media landline or 0345 345 1111, taking the options that you are thinking of leaving. Virgin Media reserves the right to withdraw this offer at any time. Hi Ben, To be perfectly honest, t he best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues. They should be offering you the ultimate volt for £85 don’t take any less then cancel the o2 ultimate sim so you will pay £60 for the rest. Go to Settings > General, then tap Software Update. So I had the 1GB Virgin Broadband with telephone for 1 year and 2 days ago I upgraded to the new 2GB fibre broadband. I downgraded my broadband from 1 gig to 500m and just want to know how long it will take and how it works. My contract is up at the end of this month and my monthly bill. 56/year). Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. The mobile plan will change at the start of your next bill cycle*. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. At least 30Mbps download speeds in every room or £100 one-off credit. With the little price hike, my Virgin Media bill will be £70 a month so I decided to downgrade and get rid of the services I don’t use. Two days ago I phoned Customer Services, and successfully (I thought) completely cancelled our landline. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. BUT - i. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. A minimum period applies to the services, please check basket for details. However, in the 'change package' part of my account I can only upgrade, not downgrade. Share. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. 5 above, your Virgin Media services are entirely unaffected by the cancellation of. At least 30Mbps download speeds in every room or £100 one-off credit. Manage Your Account. You need to do it yourself. VMUser1812. Our , which you can add anytime, start from £2. I’m being offered various different packages that include tv and landline (which I don’t want and explicitly told that to the very first person I spoke to). Now after 18 months the discount is ending so I want to downgrade to the - 5196133. You should certainly be able to 'downgrade' from BB/TV/Phone to broadband only, they may be reluctant, even lie and say you cannot, but insist they reduce the package to BB only , and if they don't do it on request, threaten to leave VM completely. Virgin Media. list of woke companies to avoidEnter your account details. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Hello everyone I recently downgraded from gig 1 to m600 due to a lot of issues with slow WiFi speed hub 4 being worse than hub 3 intermittent WiFi etc. Or you could play the retentions game, pricing up your services from alternative suppliers in order. £97. And if your broadband speeds are more than you need, consider a downgrade. Excludes broadband faults and broadband network outages. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. General rule of thumb is that if you get transferred to a rep who clearly isn't based in the UK, you'll get shit deals. But every time I go to the cancel and downgrade part of the website when I click on downgrade, it comes up with a 404 error, and it says that that webpage was removed. Just follow the steps below: into our broadband postcode checker and tap ‘check availability’. Scroll down that page and you will see a place to edit the password. So I have been asking myself if I even need the current full XL Virgin tv option. Joining in. Hi Pauline Z, Thank you for your email reply. uk. So, let me get this right: You've had a phoneline problem that's been unresolved for half a decade You've tried three times to negotiate a cheaper deal and got nowhere You've asked to cancel and been ignored And you'd still consider staying with VM and bringing them the business from three addition. The main example of this that. Simply enter your address into our broadband postcode checker. This will reset the router to factory settings. For a little bit extra, you can add Virgin TV 360 to your Volt broadband plan. If you’re up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. Available with M50 broadband or faster. We are unable to do package changes over the forums. uk' email address. You could HALVE the cost of your car and home insurance just by getting quotes on the right day. If you can give the team a call on 150 from a Virgin Media landline or 0345 454. I have had - 5266681. How to cancel your Virgin Media contract. To test the new speeds after you’ve rebooted your Hub, head to SamKnows RealSpeed . As part of an area migration, all the lines will be switched over on a specified date. 12 month or 30-day rolling contracts. Hi Walt83. Broadband. Regards. I went to retentions as I was miffed at very slow speeds. My Virgin Media App. If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. If you think you’ve used the incorrect bank account details when paying via bank transfer. Dedicated help portal to address any issues with device setup, account settings, bills & payments, orders & returns, passes, technical issues, vouchers &. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. Gig1Fibre. QuickStart, set up and connections. katherine bouris images; appalachian state wrestling camp 2022; puff daddy and the family tour 1997 lineupHi all, new to this forum as a poster but have been reading posts for a while and have a question regarding Virgin Media. We’ll be in touch within the next 3-5 working days. If you're happy with this and for the charge we can make the arrangements for you 🙂. As a Virgin Media customer, you pay for your services in advance. Probably the best way is to reduce the TV package as there is a lot of channels that never get used. I had an email suggesting my contract had now ended and I wish to downgrade. Go to solution. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. If you are already a customer and want to change your bundle here is how you do it. Find the subscription you want, select Add. Pick a category to get started. . Your free broadband speed boost from Virgin Media is here! We’re giving all broadband customers on 100Mbps or below a broadband boost, so. Add Sky Sports in time to enjoy this weekend's biggest live Premier League fixtures. Super for streaming, gaming and downloading. I could live with the Freeview channels: I already have a decent Freeview box and get most of the channels most of the time but it's very weather-dependent: good when it's cloudy, erratic when it's clear, unusable in heavy. Saturday – 8am to 6pm. they had issues they said with my accent, the call was so hard and very. We would like to show you a description here but the site won’t allow us. when a guy tells you to drive safe; can i get mexican citizenship through grandparents; how to file a noise complaint in austin texaswhat household items can you smoke like a cigarette; Menú. No setup fee. Or you could play the retentions game, pricing up your services from alternative suppliers in order. I'm aware that Virgin want to keep me as a full-service paying customer. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. To run the scan, simply connect to your. on 15-06-2023 18:15. Enjoy unmissable live sport on 11 dedicated channels. on 22-04-2022 19:27. Telephone Line Rental - Don't useSpeed. Manage your account with My Virgin Media. To understand why this may have. Read our full Terms and Conditions information guide. Read more "Virgin Media NHS. QuickStart, set up and connections. When you are connected to an agent, let them know the changes you'd like to make to your mobile plan. Sign in. 202 from an O2 phone. We have tried to cancel our account with Virgin but without success. Step 1 Download the Change of Details Form and follow the instructions on the form to complete it. but want to keep my broadband. The opening times are: Monday to Friday – 8am to 8pm. Select My Package on the landing page. For example, you pay in September for October’s services. (c) The price you pay for the WiFi Max service will depend on your broadband package. Virgin Media Hub 5. virgin media change package downgrade. Priced at just £26. So you won’t need to hop around. Available with M50 broadband or faster. Volt. Overseas customers can call 00 353 1 245 8000. Unfortunately, we do not support package changes on this forum however we can check if there's something to cause higher consumption, I'll pop you a message here shortly to give this a look. Then select Add again. Help cancelling before installation. The Virgin Media cancellation dance. £8p/m extra or included with Gig1 or Volt. You cannot have offers on the services, even if you say your short of money. My virgin Mobile account allows you to manage your virgin mobile services. Super for streaming, gaming and downloading. . D01 C9W8 . If you don't want to use the phone then you can text VM on 0753 305 1809. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. The My Virgin Media app lets you easily switch between your broadband, TV and home phone account, and your mobile account . 00 per product or the monthly amount for the remaining months of your contract will apply to you, whichever is less. Welcome to Virgin Media’s help and support page. Virgin's biggest and best broadband and TV package is the Ultimate Volt Bundle. If writing send it by registered post. UK and ROI residents 18+ only. For customers who may be signing up to broadband deals for the first time, the idea of a broadband provider email address seems useful. Cannot get used to the new format & keeps freezing when rewinding live tv. Hi all - my dad has sadly just passed away and we are trying to sort out his Virgin Media package (it seems to include TV, broadband and phoneline). Just send a text with a description of cancellation to 07533 051809. Can I change my plan by downgrading - 5261468. Eligibility was extended to those receiving support payments in February 2023. Send the email to equipmentreturns@virginmedia. From experience there are 3 levels here: Rep from the Philippines offering you savings of £1-£5 per month max (never agree to this) It's not ideal but it's the only way to get the best deal at Virgin. This promotion means you won’t pay the usual setup fee of £35. on 18-04-2023 15:55. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Speed. I recently received notification my bill would increase, I need to reduce costs and want to drop my package from 350 with 02 volt. This pays for a Virgin Media technician to check that your new broadband is set up correctly (we can do this remotely or pop over to your place). Multiple broadband speed tests over time can show if and when speed fluctuates. 00 a month (down from £142. Stream from Virgin Media. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. I've forgotten my details. As part of an area migration, all the lines will be switched over on a specified date. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. See more of Virgin Media on Facebook. Upgrade your broadband today and get faster download and upload speeds. surely i can have. Voice-Over-Internet Protocol is not supported. You’ll find this on the base of the Hub unless you’ve changed it. So I turned UPnP off and tried making a rule for it manually (which I think is. Web Virgin Media has officially announced a price increase for millions of broadband TV and home phone customers in 2023. Virgin media downgrade. Get Sky Broadband Superfast. Once signed in go to the Upgrade Package section and click on 'Find out more' , this may show any current offers available for you, but will also have a clickable 'Chat to us now' link which will open an online messenger chat window where you can discuss your downgrade options. Netflix. Options 02-10-2022 11:40 - edited 02-10-2022 11:41 There is no email to write to, unfortunately, and all forms of trying to contact VM are regularly reported on here to be. have activated your Stream device. Moving home with BT. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals; Broadband, TV, phone and SIM deals;I’m currently on hold for the FOURTH time, been on the phone to virgin media for 1 hour and 45 minutes as I want to downgrade my package to broadband only. I have been trying to downgrade my package for a while now. Whether you want to get a new broadband package or you're just looking for some advice, the Virgin Media broadband reviews uk will help you find the best deal. As a Virgin Media customer, you pay for your services in advance. Realistically you are likely to get much better (new customer) pricing with a new supplier for broadband only (if you have some reasonable alternative choices and/or speed is not an overriding factor). If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Save for Sections A. TV. . We would prefer to reduce our broadband speed as our household is small and not many people are using the broadband. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You can then discuss changes to your contract. Stay safe online. This promotion means you won’t pay the usual setup fee of £35. Our fastest, most reliable WiFi ever, due to enhanced WiFi signal from Hub. I don't work for Virgin Media. Even sitting in the room above the router, the WiFi was dreadful. They provide customers with telephone,. Please let us know how you get on. Step 2. Options. Check out. As a result, Virgin axed 10. Solved: i need to downgrade to the Big bundle M200 Fibre Broadband, Talk Weekends & 100+ TV channels £33 a month as my partner was laid off - 5155556. Thanks for your review Malcolm and I'm sorry to hear that fixing the fault experienced has been a long a difficult process thus far. if you've had it over 12 months (iirc, virgin are just 12 month minimum terms), you can ring them, ask to speak to cancellations and tell them you are thinking of leaving because you. Here you’ll find all the help you need for Virgin Media related problems and issues. VM now have the Volt packages which double your data and broadband speed, so it might be worthwhile taking out a lower broadband speed on a Volt bundle which would double your broadband speed . As @roy247 has advised you will need to contact the customer service team regarding this matter. Available with M50 broadband or faster. Mobile Your Account. Or write to them to as per the terms and conditions. You can call them on 0800 081 0255. Virgin Media Hub 3 and 4 were standard with all broadband packages until the introduction of the Virgin Media Hub 5 and 5x. Then the CIS, CSS and "Thanks for making those changes" email arrived. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsBT Sport is included in Maxit TV (Full House TV) and Ultimate Oomph (VIP bundles) or can be taken as an add-on at additional monthly cost. Web The best route is to call 1 50 from a Virgin landline or 0345 454 1111 options 114 and 4 thinking of leaving but its best to call at 8am to avoid call queues. reg number. If you fail to make payment when your Virgin Media bill becomes overdue, your Netflix service may be cancelled, and you will no longer be able to access the service. Sign in to My Virgin Media a. Sagecom 2GB internet and telephony disabled. 1 Kudo. You can’t make contract changes here. Make a payment in My Virgin Media. virgin media change package downgrade. Up to 3 WiFi Pods if needed. I always checked speeds r. Your free broadband speed boost from Virgin Media is here! We’re giving all broadband customers on 100Mbps or below a. Some of Virgin Media and O2’s UK broadband and mobile customers have, in recent weeks, reported having noticed a few changes to the combined operator’s “Volt” bundles, which appears to have quietly resulted in some significant feature downgrades (slower internet speeds, fewer extras etc. This includes restricting children from accessing inappropriate or adult content. I'm currently on the M100 broadband only package (and out of contract). The way VM bundles its packages though it is very likely you will get a lower price for a renewed minimum term by taking TV/broadband/phone. The best route is to call 1 50 from a Virgin landline, or 0345 454 1111, options 1,1,4 and 4 (thinking of leaving) but it's best to call at 8am to avoid call queues. Hi all. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Same package just £10 cheaper. Back a step. The TV channel lineup is your own problem for not checking but the broadband should be up to par - complain if it isn't. Downgrades usually take 30 days to take effect. I am trying to reduce the cost of our Virgin Media package. Nathan. I'm frustrated as hell as my total package every month is £120 can't afford to keep paying it contract fin ages ago every time I phone to ask to downgrade my package I keep getting no where all I wht is just my broadband for my kids to use TV box and channels I don't wht any more can someone help plz as my Nanna changed hers and all. Email. Password. Follow the house rules. Workout RoutinesDo: use the Connect app to run a super-intelligent WiFi home scan. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Unlike other major providers like BT, Sky and TalkTalk, Virgin Media uses their own cable-based network to provide a fibre. Agreed on same bundle just m600 ultimate at a much better price. It comes with speeds averaging 516Mb, over 250 channels including Sky Cinema, BT Sport and Sky Sports in HD, anytime. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Fix issues with your NOW Broadband Hub. From April 2024, Virgin Media will have a set price increase in its terms and conditions, much like BT, Plusnet, Vodafone, EE and TalkTalk. Subject to survey, network capacity and credit check. Virgin Media increased prices for millions of broadband, TV and home phone customers in April 2023. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. Chatter and natter. 5 above, your Virgin Media services are entirely unaffected by the cancellation of O2 services. Due to a recent price increase for my M200 Fibre Broadband etc service I spoke to your team & was advised that dropping to M100 Fibre Broadband would not affect my service at all. If it plans to do so, Virgin is legally obliged to contact you in writing. The way VM bundles its packages though it is very likely you will get a lower price for a renewed minimum term by taking TV/broadband/phone. Networking and WiFi. Voicemail Free - Don't use. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. This promotion means you won’t pay the usual setup fee of £35. Gig1Fibre. The second method is to send an email to Virgin Media requesting a return kit. My Virgin Media App. Called up on Friday. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Not now. Telephone Line Rental -. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Account - Mobile. Hi @sarahasbury. If you’re up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. As above I completely hate the 360 software am I able to request downgrade back to TiVo software as you can't even undelete a show on this disaster of a software. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. No phone line. If we join a broadband provider like BT or Virgin Media and they provide an email address with the broadband package, it's tempting to use it. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. 30 September 2018 at 2:32PM. Virgin Media is part of the Virgin family and is a British based telecommunications company. Downgrade Package. Virgin Fibre Areas only. Simply send us your consented customer leads, when we complete a sale, we pay you!This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. Browse. Moved area, lost Netflix. Create new account. M125 Fibre Broadband - Use lots in modem mode with own Wifi6 router. Thanks everyone for the help. Please enter your email. Anyways I got a new modem which is a Sagecom. Current VM broadband only customer. International Picks. To check what Virgin Media package you are on: Sign in to My Virgin Media account; Select My Package on the landing page; From here, you have the option to review your existing broadband services, or upgrade if you’re not on our highest tier. You can ask VM very nicely if they will offer you a discount to re-contract for 18months, but that will be a discount on the standard pricing and is unlikely to match a new-customer price. You could try the text messaging service. 0 Kudos. our TV platform is now fully covered in the forum by the specific boards for Virgin TV 360, Virgin TV V6, the Virgin Media TiVo® service and TV on t. If your Virgin Media broadband goes through repeated outages and your complaints are not resolved, Ofcom states that you can cancel your deal. If you don't get what you want, you should consider leaving. Feels sluggish, drops connections when everyone's in the house. Once you have logged in, you will be able. Changing your plan. Virgin Media Community; Broadband; Networking and WiFi; Downgrade 404 error; Options. You can, but you will probably be hit with early termination fees for the downgrade element. C. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. TiVo. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Faster broadband. What is a data allowance? Gigabytes (GB) of mobile internet (or data) that you’re allowed to use for no extra cost because they’re pre-paid for by your monthly phone bill, as part of your pay monthly plan. . I'm still in contract (6 months left) and said it would be fine to start a new contract. " One customer saved himself a whopping £23 a month - or £276 a year. You will need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to change your contract, do you still want TV as part of your package or broadband only or BB + phone. Ethernet cable is faintly easy to hide. Select View package > Stream and then Manage Stream. You can also end your contract by writing a letter and. All you need to do is reboot your WiFi Hub on our free Virgin Media Connect app here, or find out how to do it manually here. You might also need to change it if your current package isn’t available at your new address. Dear Community, I did a regrade of my Broadband and Phone package last June which was a new contract for 24 months. When you sign up, there’s a £35 activation fee. Email address. The settings page showed UPnP had automatically decided to open the port I wanted, but when I entered my public IP and the port number into an online port checker it turned out to be closed. The early disconnection fee is as follows: Virgin Media Broadband Plan. Parental controls are a set of tools designed to protect and keep children safe online. Perfect for streaming.